Frequently Asked Questions

Question: How long does it take to receive my order?


We use The Courier Guy to deliver our parcels.

We strive to provide fast delivery:
Orders placed before 10 am for delivery to Johannesburg or Pretoria may be delivered on the same day.
For other main cities, delivery is typically overnight.
If you are outside the normal delivery areas, delivery may take 2 to 3 days.

Question: Are there replacement parts for the My InBra pump?


Yes, replacement parts are available for this pump. You can purchase the following replacement parts:

  • Valve
  • Diaphragm
  • Milk collector
  • Inserts (available in sizes 15mm, 19mm, and 21mm)

Question: Which parts of the pump should be routinely replaced?


The diaphragm and valve.

Question: How often should the valve and diaphragm be replaced?


It is recommended that the valve and diaphragm be replaced every 2 to 3 months, depending on usage.
These parts are small but crucial components of the breast pump.
Maintaining their working condition is essential for the efficient operation of the pump.
Signs of Wear and Tear on the Diaphragm:

  • Look for small lines or tears on the side of the diaphragm near the corners.
  • These indicators suggest that the diaphragm may need replacement to ensure optimal pump performance.

Question: What is the warranty for the pump?


The pump motor comes with a 6-month warranty.
Additionally, it's recommended that the diaphragm and valve be replaced every 2 to 3 months.

Question: Why is the pump not sucking?


Check Seals:
Ensure that all parts of the pump are sealed correctly. Any gaps or loose connections can cause loss of suction. Double-check the assembly of all components.

Verify Breast Seal:
Ensure that the pump is correctly sealing around your breast. Check for any fabric or parts of your bra that might create a gap or interfere with the seal. Adjust positioning if necessary to ensure a proper seal.

Inspect Valve:
Examine the valve to ensure it is not damaged or worn out. A damaged valve can lead to loss of suction. If the valve is damaged, replace it with a new one according to the manufacturer's instructions.

Issue: Milk Collecting in Middle Chamber and Not Dropping into the Milk Collector


Replace Diaphragm:
The diaphragm needs to seal correctly for the milk to travel down towards the milk collector. If the diaphragm is worn out or damaged, it may not create a proper seal, causing milk to accumulate in the middle chamber. Replace the diaphragm with a new one according to the manufacturer's instructions. Diaphragm should be replaced every 2/3 months depending on usage.

Question: Milk Leaking While Pumping


Check Milk Collector:
Ensure that the milk collector has not been damaged during sterilization. Overheating can cause the milk collector to change shape, leading to issues with leaking. Inspect the milk collector for any signs of warping, cracks, or damage. If damage is detected, replace the milk collector with a new one according to the manufacturer's instructions.

Consider sterilizing the milk collector using boiling water or Milton's solution instead of methods that may expose it to excessive heat, which could potentially cause damage.

Question: How do I prevent spilling milk when I pout the milk out of the milk collector?


Utilize Spout on Flange:
Identify the spout located at the top of the flange where it seals onto the milk collector.
Use this spout to pour breast milk out of the milk collector. This feature allows for pouring without the need to open the milk collector.

Remove Pump Motor (if needed):
If the pump motor obstructs your ability to see the spout making it difficult to pour, consider removing it before starting to pour.

Benefits of Using the Spout:
The spout provides a convenient and spill-free method of pouring milk from the milk collector. By utilizing the spout, there's no need to open the milk collector, minimizing the risk of spills and contamination.